Forum Discussion

snowcat's avatar
snowcat
New Contributor
6 years ago

HDMI on Contour box not compatible with HDMI on TV

My mother was forced to switch from the traditional Cox main cable box to Contour, and the Contour HDMI connection is apparently not compatible with the HDMI port on her first generation Sharp Aquos ...
contour
HDMI
Becky's avatar
Becky
Moderator
Hi Snowcat, I agree with Bruce. I'm not satisfied with the "sensitive HDMI" explanation. You mentioned testing the specific HDMI port on the TV with other devices; did you also test the HDMI cord with a device other than the Contour receiver? It's possible the issue is with that particular HDMI cord. If you commandeer the HDMI cord from your Blu-Ray player and use it to connect the TV and Contour receiver, do you still get the blank screen? Be sure to try every TV HDMI port. If you still see only a blank screen, swapping the box is my next suggestion. We do offer Contour receivers with both HDMI and composite connections; however, I have no way of checking Cox Solutions Store inventory levels. A retail representative would be able to see what receivers are available for you. -Becky, Cox Support Forums Moderator
snowcat's avatar
snowcat
New Contributor
6 years ago

The TV only has one HDMI port, so there aren't any others to test.  I did try testing multiple cables, from the original generic HDMI cable that came with the TV all the way up to a high end braided high speed HDMI 2 cord, with the same results.  The tech swapped out the Contour box with another box of the same model and it had the identical issue.  He said he couldn't use a different Contour box with additional connections because the only one he had was the DVR box, and Cox would charge extra for it.  The only thing I haven't tried yet is an HDMI splitter as suggested by Bruce, that may be my next step.