I am so very sorry to learn of your HBOMax troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address and the error message with a link to this thread so we can get started. We look forward to speaking with you on this matter.