The HBO Max app opens to each show site, but the selected episode won't open on Contour. An error message pops up to contact my provider, which I did. Cox told me to contact HBO Help, which again told me to contact Cox. Aaagh! I can access HBO Max only thru Fire TV stick, but Contour would be more convenient. Thanks for any ideas!
Just stabs in the dark, but Max limits to 3 simultaneous streams. It's unlimited for devices being logged in and browsing but only 3 streams. You could also trying logging out of Max on Contour...clearing your cache on Contour...then logging in again. Then, 1 step at a time, reboot Contour...reset Contour via Cox account...call Cox to re-provision your TV service.
Thanks for your ideas, Bruce. Three separate people at Cox contacted me - and rebooted Contour and the modem but were unable to fix the problem. My other streams such as Netflix and Disney+ work fine on Contour, but not HBO Max. I also uninstalled and reinstalled HBO Max, but no difference. Unfortunately I'll just have to keep switching to Firestick remote. Disappointing, but thanks again.
