General Questions/Customer Service
1. I want to find out why my bill goes up every month without reason, why I am being charged for "additional internet" and a second tv when I only have one.
2. I would like to know why the website ...
Forum Discussion
YOU HAVE THE MOST RUDE CUSTOMER SUPPORT AGENTS I HAVE EVER EXPERIENCED SPEAKING TO IN MY ENTIRE LIFE! AS IF THE INCREASE IN INTERNET USAGE BECAUSE OF A PANDEMIC IS A CUSTOMERS PROBLEM! HOW DARE YOU YELL AT ME OVER A PHONE ABOUT HOW IM USING STREAMING SERVICES INSTEAD OF EXPLAINING HOW THE DATA WORKS! I CANT WAIT TO CANCEL!
@CWEET, I recommend reaching out to us via email with your full name, address, and a brief description of the issue to cox.help@cox.com so we can look into this issue for you. -Allan, Cox Support Forums Moderator.
