Forum Discussion

SunnyinOC24's avatar
SunnyinOC24
New Contributor
7 years ago

Fuzzy picture on On Demand programs!

Ok, so all my connections are solid, and the picture on live TV is crystal clear... however, when I try to watch a show on HBO On Demand, it's fuzzy.  The last message I posted on this issue suggested I  check all my  connections - this has been done.  Also, reset  my cable box, also does.  Some forum users have suggested going straight to HBO Go - if that's the solution, then why in the world am I paying what I'm am for the "new and improved" Contour?? 

Please, fix this issue Cox.

  • DustinP's avatar
    DustinP
    Moderator
    7 years ago
    Hi SunnyOC,

    Is this seen happening on all On Demand content with all receivers in the home? We need to reserve a field technician to diagnose and determine a solution to the On Demand quality.

  • SunnyinOC24's avatar
    SunnyinOC24
    New Contributor
    7 years ago

    Hi,

    It's just happening with Game of Thrones season 6, no other On Demand shows have this issue.  I'm going to reset the modem to see if that helps out at all.  I don't want a technician sent out to the house just yet.

    Thank you.