FREEZING CONTOUR CLOUD
Cloud dvr freezes, wont play back, skips. What the heck people! Seems this is a common problem. We are paying hard earned money for this service. WHAT IS THE FIX?
Forum Discussion
I agree. This is our problem. No matter what time of day. I want to know what the fix is as well. We have been struggling for weeks. I went to the Cox store to find a solution. It is pure hell to call for customer support and reach a off shore representative who has no idea what I am talking about. Actually told me to call Cox Complete Care? I did not know this forum existed and more than disappointed as we have a tech coming this Thursday and it would seem there is no fix.
In case you didn't know, Cox Complete Care is a $10/month subscription service to waive fees that would otherwise be charged to the customer for things like tech visits. It's kind of like insurance, not someone you call. However, if an issue is found on Cox's side of the demarcation point (box on side of your house), no fee will be charged, with or without CCC.
Thank you. Yes I am well aware what Cox Complete care is. Unfortunately had for years. Cox Complete care cannot & will not even address the issue of the Cloud DVR issue. From reading the posts it seems as if the only solution is finding another provider. Not only do we use Cox for residential but our business as well. I find it hard to comprehend there is NOT a resolution for Cox.
Hello cswfkarlas. I am truly sorry to hear that you are experience this dvr issue and we want to help. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com
