FREEZING CONTOUR CLOUD
Cloud dvr freezes, wont play back, skips. What the heck people! Seems this is a common problem. We are paying hard earned money for this service. WHAT IS THE FIX?
Forum Discussion
Same problem here. On-Demand and Live TV is fine and we have tested our bandwidth and it's fine. It's the Cloud DVR that's the problem. This technology is NOT ready for prime time. The only reason we have this is because the other one died and the tech didn't have a replacement on his truck. Regretting we accepted this.
Is it possible to get a DVR with a HD returned?
Hi, there. You can do that. We can schedule someone to address this for you and have it swapped. Or, you can bring it to a Cox Solution Store to have that done. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message and we are glad to assist you there.
Is it possible to get a DVR with a HD returned?
Your question could be interpreted in a couple of ways. I suspect you're asking if you can replace the Cloud DVR you currently have with a DVR containing a local hard drive like you had previously. I think ChrisJ2 may have interpreted your question as an inquiry to determine if you can replace a defective Cloud DVR box with another Cloud DVR box. Clarity is important.
Cox, can a customer with Cloud DVR change back to a traditional DVR containing a local hard drive?
