Forum Discussion
Same problem here. On-Demand and Live TV is fine and we have tested our bandwidth and it's fine. It's the Cloud DVR that's the problem. This technology is NOT ready for prime time. The only reason we have this is because the other one died and the tech didn't have a replacement on his truck. Regretting we accepted this.
Is it possible to get a DVR with a HD returned?
- ChrisJ23 months agoModerator
Hi, there. You can do that. We can schedule someone to address this for you and have it swapped. Or, you can bring it to a Cox Solution Store to have that done. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message and we are glad to assist you there.
- CurtB3 months agoHonored Contributor
ArloDamon wrote:
Is it possible to get a DVR with a HD returned?
Your question could be interpreted in a couple of ways. I suspect you're asking if you can replace the Cloud DVR you currently have with a DVR containing a local hard drive like you had previously. I think ChrisJ2 may have interpreted your question as an inquiry to determine if you can replace a defective Cloud DVR box with another Cloud DVR box. Clarity is important.
Cox, can a customer with Cloud DVR change back to a traditional DVR containing a local hard drive?