FREEZING CONTOUR CLOUD
Cloud dvr freezes, wont play back, skips. What the heck people! Seems this is a common problem. We are paying hard earned money for this service. WHAT IS THE FIX?
Forum Discussion
We switched from a Cox dvd in our home to Cox Cloud DVR and we experience constant freezing, loss of voice, sometimes for seconds, other times for minutes - very unhappy - any ideas???
Hi, there. I'm really sorry for the issues with your DVR service. if you go back to the recording and retry playback, does it pause at the same places, or does it correct the stutter? Thank you, in advance.
I am working directly with Cox on my issue, they acknowledge the problem exists across many customers - I will no longer update this post - thx for all the replies
You're welcome. Thank you for the update.
I’m one of those customers that are having the same issue. What are they doing about the issue. I can’t get anyone to acknowledge a problem
Hello mkblades. I recommend sending us an email with your full name, address, and a brief description of this issue to cox,help@cox.com so we can look into this issue on your behalf.
