I have the same problem. The cable box just freezes up and I get a message that "We're having some trouble" and gives me the option to "Restart", which I do, but I miss some of my program in going through the reset process. This has been happening for several months. Why do I keep having to reset? This tells me that there is something wrong with the cable box and/or the remote controller. I really like the Contour system features, but I get really annoyed with constantly having to go through the reset process.