Forum Discussion

SandyA's avatar
SandyA
New Contributor
5 years ago

For the last two weeks (Feb 2020) TV guide time has been EST instead of Pacific time zone, how do I change it back to Pacific time zone.

The time displayed on the Contour guide is 3 hours off.  It is shown in /EST instead of Pacific time.  I live in California and the time is shown 3 hours off. I opened a chat support session, and they attempted to send a code to the boxes and I unplugged/plugged the boxes, but that did not fix it.  I went through every setting on the Contour, and did not see a way to set the time or time-zone.

Is this a hardware issue, and account issue, or a Cox system issue?

How can I fix it?

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    We have heard of a few recent issues where customers that have the wireless cable boxes have been experiencing this issue. The fix has been to reboot the wireless modem (briefly unplug the power) and that should update the cable box information.

    Brian
    Cox Support Forum Moderator
    • John_K3's avatar
      John_K3
      New Contributor
      5 years ago

      Brian, this doesn't work for me and it sounds like it didn't work for Sandy.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        @John K3, this issue is currently being handled by our Video Escalations Team. At this time, there is no estimated time of repair, however, we are working diligently to resolve the issue. -Kevin M. Cox Support Forum Moderator
  • k9smom's avatar
    k9smom
    New Contributor II
    5 years ago

    Me too, I'm in Las Vegas.  I thought maybe the time change would have fixed it, but no such luck.  

  • Webejandg's avatar
    Webejandg
    New Contributor
    5 years ago

    Same issue here in AZ. Very frustrating. Spent so much time trying to resolve and no one has a solution. They told me a week or so ago that they were working on it and it should be resolved within a few hours. Hahaha. A week later and nothing has been corrected.