Forum Discussion

SandyA's avatar
SandyA
New Contributor
5 years ago

For the last two weeks (Feb 2020) TV guide time has been EST instead of Pacific time zone, how do I change it back to Pacific time zone.

The time displayed on the Contour guide is 3 hours off.  It is shown in /EST instead of Pacific time.  I live in California and the time is shown 3 hours off. I opened a chat support session, and the...
BrianM's avatar
BrianM
Moderator
We have heard of a few recent issues where customers that have the wireless cable boxes have been experiencing this issue. The fix has been to reboot the wireless modem (briefly unplug the power) and that should update the cable box information.

Brian
Cox Support Forum Moderator
John_K3's avatar
John_K3
New Contributor
5 years ago

Brian, this doesn't work for me and it sounds like it didn't work for Sandy.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @John K3, this issue is currently being handled by our Video Escalations Team. At this time, there is no estimated time of repair, however, we are working diligently to resolve the issue. -Kevin M. Cox Support Forum Moderator
    • Crisco's avatar
      Crisco
      New Contributor
      5 years ago

      We have the same issue.  The guide screen shows time as 3:25pm when it is 2:25 PM.  I unplugged the box and plugged it back in, but that did not help.