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lnca3020's avatar
lnca3020
New Contributor
5 years ago

Error when watching recording, live audio pixel probs

I consistently deal with recording viewing being interrupted by an error message, or a server message. I have missed the end of sports games, movies and the oscars. I can turn off the tv and come back later and start the program over, but when it gets to the same spot the recording will stop abruptly with an error message showing,

I also get dropped audio and pixelated and frozen pictures. Picture can be frozen as audio plays or picture will play while audio is silent. Then there’s the times I deal with pixelation.

1 Reply

  • CurtB's avatar
    CurtB
    Valued Contributor III

    What you've described are symptoms of a poor signal.  Contact cox.help@cox.com and include your full name, your full service address and a link to this thread.  They'll be able to help you.