I get an error code XRE-06034 "sorry we weren't able to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again" when I try to delete shows from my dvr. So far I've tried: restarting the box, through the settings restarting the box, by unplugging for 2 minutes unplugging all boxes, restarting the main dvr box waiting for a full reboot before starting the other box. Nothing is working.

Hi cushiehuskers, Let’s sync the DVR by: a) Using the Cox remote press the Contour button. b) Use the arrow buttons to highlight the gear icon, then press OK to access Settings. c) Use the arrow buttons to highlight Device Settings, then press OK. d) Use the arrow buttons to highlight Sync DVR, then press OK twice to begin the DVR sync. Once the DVR is synced, you can delete recordings. https://www.cox.com/residential/support/watch-and-delete-contour-2-recordings.html

That did not work. I even tried unplugging both set-tops, waiting for a full reboot, then went through the sync process above. What else can I try?

Hi cushiehuskers, We sent a refresh signal to your host receiver. Let us know if that helped. If not, we'd like to send a reboot signal to reset everything from our end. Please advise when would be a good time to do so. Are you able to delete any recordings from the client box?

That did not help. Yes, I can delete some of the newer shows. The recordings I've been trying to delete are anything older than May 2017. Please go ahead and send that reboot signal. I'm headed to work and will check it again over my lunch.

cushiehuskers, The signal has been sent to reset the receiver. The box will go through a reboot and reload. We look forward to your reply after lunch to see if this reboot helped.

error code XRE-06034 when trying to delete shows

24 Replies

LatitiaS
Moderator
7 years ago
Hi mattyro,

Currently, I regret the option to save your recordings should you need to exchange the receiver. I would be glad to submit this request to our new product team. It is my hope this functionality will be available in the near future.
mattyro
New Contributor II
7 years ago
is there a way to save recordings if the box needs to be swapped?
CarolLM
Former Moderator
7 years ago
You're quite welcome Buehlar! We're available 24/7 when you're ready to make the change - enjoy the rest of your weekend. -Thanks,
CarolLM
Former Moderator
7 years ago
Hi, at this time we don't offer the service you're requesting. It is a feature we're working on making it available, but it's not just yet. Thanks,
Buehlar
New Contributor
7 years ago
Dustin,

I guess I'll hold off until I catch up on my programming before swapping.

Thanks for replying.
georgeedwardg
New Contributor
7 years ago
Losing my recordings isn’t the largest issue here, but rather needing to set up all of my series recordings. Is there anyway to save the series recordings list on the server-side, so that they can be downloaded by the new receiver once swapped?
DustinP
Moderator
7 years ago
Buehlar,

The solution to the issue of the Contour 2 receiver not deleting recordings is indeed to swap the DVR receiver at a Cox Solution Store. I'm sorry for any inconvenience. A DVR swap would result in losing all saved recordings; if you wish to swap out to remove those previous recordings before the transfer.

https://www.cox.com/residential/contactus.html is a link to our website you can enter your location to view nearby Cox retail stores and hours.
georgeedwardg
New Contributor
7 years ago
Sorry to be the bearer of bad news, but Cox will very likely spin around for months on end and end up telling you the only option is to swap equipment and lose all of your previous recordings and series priority list.
Buehlar
New Contributor
7 years ago
I'm also experiencing this problem. I recently moved my service to a new address on March 11th and now I can't delete anything that was recorded at my old address prior to the move date.
StephanieA
Former Moderator
7 years ago
Hi Jeg,

Please email us at cox.help@cox.com with the account details and a description of your issue to review.