DVR/Menu/etc slow or unresponsive
I've had this problem for *years*, & I've just had enough of it. I've swapped DVRs, bounced the DVR, call your support 9many times, & it yet continues almost daily. It often takes a long time (second...
Forum Discussion
What you have described is a bad cable connection to the cable box. Verify connections, replace any splitters or barrel connectors and the cable from the box to the wall should be swapped as well. Those are steps YOU can take before having a tech come out.
Also, ensure your NEW internet provider is using a separate connections and is not using the SAME cable network into your home that the Cox Cable is using. EVEN if the put on a "Frequency splitter". It causes huge issues.
We've paid the extra fee to include inside wiring for decades, shouldn't replacing splitters, if any, or cables be the responsibility of the dispatched repairman? There are no cables or splitters inside my home, so there's nothing inside my home I could change. The cable to my dvr goes straight outside. Also, my internet is completely isolated for Cox's dvr network.
Absolutely, if you are paying for Cox Complete Care, then by all means have a tech come out to your home and take care of business.
- Hi MH813, if you'd like to schedule a service call, email my team at cox.help@cox.com. We're happy to investigate and make sure these issues are resolved for you! -Becky, Cox Support Forums Moderator
I'd like to schedule a service call, however how can I get a tech at my home while the problem is actually happening? When in does happen, it may last only about an hour or up to days at a time.
- Hi MH813,
I apologize for the inconvenience, however, we schedule our Techs arrival window in 2hr. increments based on availability. Given the intermittent nature of the issue you are experiencing, it would be unlikely that we can schedule an appointment that matches up with the issue when it is actually happening. Please do not hesitate to schedule an appointment. You may reach out to us through your Social Media account, or online through Live Chat: www.cox.com/.../contactus.html You may also call our toll-free number: 1-800-234-3993.
Thank you for your patience and understanding,
Mike
Cox Support Forums Moderator
