DVR Recordings Disappear
Recordings keep disappearing from my DVR. They were not watched or deleted, are less than 1 year old, and the DVR is only 75% full. I’m forced to monitor this daily. A recording made 7/14/24 was s...
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That's been an outstanding issue for a long time. I suspect some cable boxes Cox has been using may not have the required specs to properly multitask all of Contour's functions. Were you watching TV and/or recording when the daily update occurred? What brand/model box do you have? Some of the cable boxes used by others reporting this issue a few months ago weren't included on the list of Cox Digital Receivers.
This is a followup to my reply 4 hours ago which mentioned another recording had disappeared. That one was at 5:00 AM today (8/21/24). It was on the DVR at 10:00PM last night (8/20/24). No daily update from Cox was done during that period.
At 7:48AM an update message appeared and I clicked to start it. It finished at 8:54AM and after the update a second recording had disappeared. So deletions can occur during an update but they don't occur on every update. They also get deleted when there is no update. To me that indicates updates don't cause the deletion.
In July & August there were updates almost every day but of 262 recordings made from April through August only 7 were lost. Since most of the recordings were made in sequence (for example, episodes 4 to 12 of an old TV series), if a bad sector on the DVR disk became corrupted you would think several recordings in a sequence would disappear at the same time. That hasn't been the case- - all of the deletions were originally recorded days & weeks apart.
The daily update process is a nightmare but since it isn't what is causing the deletions I'll do a separate post covering the problems I'm having with it.
Do Contour updates cause a reboot? If not, try setting a reminder in your calendar to perform a manual reboot once a week. If programs are being deleted because of a memory issue, a scheduled reboot might prevent it.
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