DVR Recordings Disappear on New DVR
My old Arris AX013NC finally failed and was replaced with an Arris AX013ANC. Both are hard drives. Recordings had been disappearing on the old one and the daily updates were taking one hour to s...
Forum Discussion
Hi MasterMyDomain, I have had the same issue happen to my DVR after an update. I was able to restore the recordings by restarting the cable box (unplug the power cord, wait 1-2 minutes, plug the power cord backl in), It may take a few minutes for the box to restart, If you still need support, feel free to reach out to us through social meedia facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
I tried that without success, but it's been 2 days since the daily update that caused it so I'll try it again immediately after the next time a recording disappears. Thanks for your help.
MasterMyDomain, Sounds like a plan. If you still need support, feel free to contact us through social media Facebook or X, or email us at cox.help@cox.com. Include a link to your forum message. Thank you,
