DVR Problem
I have had a problem with my DVR service for exactly one year. Almost every month I get a message when trying to record that says "you need a subscription to be able to record". I also lose all my re...
Forum Discussion
Hello petes12,
We want you to enjoy your services and I am very sorry we let you down. There have been some issues impacting our DVR service intermittently for some time. Many customers have found their issues to be resolved but for those who have not, I can certainly understand wanting compensation when the service is not working as intended. It sounds like the agent may have issued you a credit for the monthly DVR service in contrast to your complete bill. I would really like to take a look at your account, we may very well need to forward an individual ticket for your issue. Please send us an email to Cox.help@cox.com for further assistance.
Cox Support Forum Moderator
