Forum Discussion

Jamo15573's avatar
Jamo15573
New Contributor
4 years ago

Daily updates

Within the last few months the daily update does not complete unless the TV connected to the DVR is on. This affects the box in the other room as well even though that TV is on. What has changed?

3 Replies

  • Jamo15573's avatar
    Jamo15573
    New Contributor

    Swapped out cable boxes with new ones and still have the same issue

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi@Jamo15573,

    The DVR is the host box and needs to be able to get the update. I want to clarify the situation if I may. Are you saying that the TV itself needs to be powered on in order for the box to get the update or are you just saying that the box itself needs to be powered on with the TV off?

    Ben S.
    Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III

    my pano update comes in the wee hours with the tv off, i've seen the re-boot if i happen to be up.