Forum Discussion

jc1's avatar
jc1
New Contributor
5 years ago

daily update changes resolutions

wondering if anyone knows if cox ever fixed the firmware for contour2 to not change resolution when it does the daily update or is there anyway to stop the daily update, saw there were several posts ...
Allan's avatar
Allan
Moderator
@Jc1, I am not aware of any ongoing issues with Contour 2 resolution concerns at the moment. Are you experiencing issues with the boxes you currently have? -Allan, Cox Support Forums Moderator.
jc1's avatar
jc1
New Contributor
5 years ago

yes, have a 9865hdc with component video just got it Sunday and every morning when it does it's daily update it switches the resolution from 1080i to 720p

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Jc1

    Please check and see if the TV resolution is set to 1080i.

    Jonathan J
    Cox Moderator
    • jc1's avatar
      jc1
      New Contributor
      5 years ago

      I set it to 1080i yet the daily update switches it to 720p every time, I don't want 720p I want to stay on 1080i

      • ColleenD's avatar
        ColleenD
        Moderator
        5 years ago
        Jc1,

        Please confirm in the TV user manual the resolution your TV is capable of. The box will typically detect and adjust to the TV's capabilities. -Colleen