I’m having the same problem in CA. If I trick the update and don’t let it update the box works fine. If I let it update it sticks on the B in boot. I have to unplug and plug about five times to get it going. Have they fixed yours? I’m ready to leave them too after forty years. I might swap out the box tomorrow, and the modem after that.
Good luck.
Of course they haven't fixed mine. Shockingly the guy never brought the other box back on Saturday. I chatted with someone on Saturday & all they did was try to do the same thing everyone else has done. So, after almost 2 hours of chatting, I quit. We got rid of their modem long ago, because I got tired of paying them even more money, so we got our own. Our box hasn't even updated because it won't come on. It has power, but either does nothing or stays at the welcome screen. So, we are now a week without cable that I'm still paying for. So, I think we are officially done with cox. We've just has enough of their bull crap!!
Hi michaelmc2,
The purpose of the Cox Video Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. We would like to help with your service loss issue, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Be sure to include the URL so that we may identify you.
Cox Forums Support Moderator
Mine is still out too. The last time that they came out years ago , they sent a fat guy that went up in my attic and he stepped on my clothes hanging system and broke it when he came back down. I swore that they would never enter my home again. I think that I’m going with Dish. Not many options here.
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help as we do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
Hi Mchalder,
If you still need help with your cable box updates, please feel free to reach out to us via Twitter CoxHelp, or Facebook. We're on Social Media 24/7.
Thanks for being so patient,
Mike
Cpx Support Forums Moderator
I only had to unplug and replug the box three times to get it going tonight. It’s getting better. If I could turn the update off, it would work fine.
