Forum Discussion

Dneice's avatar
Dneice
New Contributor
5 months ago

Cox wants more money

Having to reboot my modem more than usual, I noticed that I was eligible for an upgrade. It says that this will be at No Additional Cost. But if you go deeper into pricing, it is only $0 for the firs...
  • LatitiaS's avatar
    LatitiaS
    5 months ago

    Hi too_cheap_to_bu,

    This is indeed most troubling to hear.  Customer service is very important to us.  We value you and want you to have a positive experience with us.  I would really like an opportunity to address each of your concerns?  Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.  

    Surely we can work together to improve on our relationship.  

    Cox Support Forum Moderator   

too_cheap_to_bu's avatar
too_cheap_to_bu
New Contributor III

I have had the same issue. COX employees will dither around and NOT SOLVE any issues, unless of course it involves sending cox more money for less services. As to buying a new modem from walmart, cox store employee told me that THEY, Cox will not inform the customer as too which modem is compatible, because they want the rental fee, and will NO LONGER sell their own modems. 

LatitiaS's avatar
LatitiaS
Moderator
5 months ago

Hi too_cheap_to_bu,

This is indeed most troubling to hear.  Customer service is very important to us.  We value you and want you to have a positive experience with us.  I would really like an opportunity to address each of your concerns?  Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.  

Surely we can work together to improve on our relationship.  

Cox Support Forum Moderator