Hello, Springal25.
I'm really sorry this has happened and can understand why you'd be upset. I like to save money too and would feel the same way if I had gotten an email advising me of a higher rate than I expected. I'd really like to help. Maybe I can save you a trip to the store. Please know the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be locking this thread.
