Forum Discussion

tvmaster's avatar
tvmaster
New Contributor
7 years ago

Cox On Demand down for Tivo users for months in Orange County, Ca.

I can confirm, after talking with Cox Tech Support at 1-877-820-8202 that Cox On Demand is not working on Tivo's in the Arizona, Orange County, Ca., and more areas across the country. Their attempt to reset the tuning adapter did absolutely nothing. here's the error: "Show Unavailable The show is not currently available (V202). Please Try again in a few minutes. If you continue to experience this problem, contact Cox Customer Support at 1-877-820-8202" According to cross-references at the tivocommunity.com forum and other places, including ALL our Tivo's, this has been going on for months now. That's really not very good, is it?
  • ColleenD's avatar
    ColleenD
    Moderator
    7 years ago
    tvmaster,

    We're aware of an issue in your area which affected On Demand for multiple customers yesterday. Service has since been restored. Are you still having trouble?

  • tvmaster's avatar
    tvmaster
    New Contributor
    7 years ago
    ColleenD said:
    tvmaster,

    We're aware of an issue in your area which affected On Demand for multiple customers yesterday. Service has since been restored. Are you still having trouble?

    When I posted this, service was still affected. Is your service update SINCE I posted this? thanks
  • ColleenD's avatar
    ColleenD
    Moderator
    7 years ago
    tvmaster,

    The identified trouble was corrected after your original post. Please let me know if you are still seeing errors or any other trouble with your OnDemand access.

  • tvmaster's avatar
    tvmaster
    New Contributor
    7 years ago
    ColleenD said:
    tvmaster,

    The identified trouble was corrected after your original post. Please let me know if you are still seeing errors or any other trouble with your OnDemand access.

    Hello again. I have three Tivo's with cable cards and tuning adapters. After your 'fix', my TiVo Premiere began receiving Cox On Demand programs again. My TiVo Bolt was working before your fix My TiVo Roamio is still NOT FUNCTIONING with regards to Cox On Demand. However, ALL other apps function perfectly on that same machine: HBO Go, YouTube, Netflix, Plex, Amazon Prime - all working fine on the Roamio - on Cox On Demand's app is still getting a V202 error. What can we do next?
  • ColleenD's avatar
    ColleenD
    Moderator
    7 years ago
    tvmaster,

    I've refreshed information to the card documented to be paired with your Roamio. Please restart your TiVo and let me know if it helps.

  • CoxUser007's avatar
    CoxUser007
    New Contributor II
    7 years ago

    Same thing is happening to me on a TiVo premier. It is very frustrating. On demand works fine from the Cox contour box I have, but not on the TiVo with a cable card &tuning adapter.

    Update: My issue was resolved via a service tech visit. The tech was not even informed by Cox during his weekly training meetings that TiVo could do On-Demand, however he was able to talk to the BackOffice folks and get things sorted. In my case, the OD4TIVO code was already on my account.  Neither he nor I are exactly sure what the issue was, however we suspect it was due to my cable card not being paired properly. I’d suggest starting with that if anyone else has a similar issue.