Forum Discussion
BenS1
4 years agoFormer Moderator
Hi @Stochastic
I can relate to what's going on, and I want you to be able to watch your shows without interruption. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. If you have any splitters on the coaxial that goes into the back of the box, try to bypass the splitter and screw directly into the wall. If the box still doesn't work you may need to get that box swapped out.
Ben S.
Cox Support Forums Moderator
I can relate to what's going on, and I want you to be able to watch your shows without interruption. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. If you have any splitters on the coaxial that goes into the back of the box, try to bypass the splitter and screw directly into the wall. If the box still doesn't work you may need to get that box swapped out.
Ben S.
Cox Support Forums Moderator
- stochastic4 years agoNew Contributor
I did check the cables and I even tried using another old mini cable box that works. There is a splitter but I think it can't be removed because it goes to another room with another TV and minibox (that also doesn't work). Is there anyway to get a cable tech to come out and check the coax cables to make sure there's nothing wrong with them or the splitter?
- Bruce4 years agoHonored Contributor III
The only 2 inoperable Mini Boxes in your house are on the same coaxial splitter?
- stochastic4 years agoNew Contributor
To tell the truth I'm not sure, I don't know the coax cabling schema for the house. I tried swapping the miniboxes between both old CRT TV's and they both failed to connect although the older one doesn't report the error message the newer one does.
- BrianM4 years agoModeratorWe can help set up an appointment for you. Please email our team at cox.help@cox.com with a link to this thread and your home address.
Brian
Cox Support Forum Moderator.
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