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coxcommy's avatar
coxcommy
New Contributor III
5 years ago

Cox Mini Box Cisco DTA250 pixelation and tiling and running hot Cox send out refurbs that don't work

Have had our Cisco mini box replaced a few times but Cox keeps sending out refurbs that don't work. The most recent one is a DTA250-COX-K9 from 2016. We get pixelation and tiling and it runs hot. The...
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Legion's avatar
Legion
New Contributor
5 years ago

Could be foreign voltage on your coax cable line. May be best to have a tech come look at your house wiring. As for the AC adaptor, have you thought about putting it on a surge protector or check the outlet you have it hooked to? Mini boxes dont usually get that hot.

  • coxcommy's avatar
    coxcommy
    New Contributor III
    5 years ago

    Thanks. We tried both a Tripp Lite Isobar surge and a Furman Power Station and had electrician check home wiring and coax cable line. We also tried other outlets but the issue persists.

    We'd be very happy if Cox stopped sending defective refurb boxes for 2012, 2014, and 2015.