Hi, Smintz. We truly apologize for your poor experience. I can certainly understand your frustrations and concerns. Please feel free to email us at cox.help@cox.com for additional support. We will be more than happy to have one of our Account Specialist review your account. For future reference, Cox Complete Care does not cover installations. However, it does provide protection from potenital charges on in-home trouble calls. I'm sorry you received that incorrect information. You can learn more about our Cox Complete Care feature here. https://www.cox.com/residential/support/cox-complete-care.html
