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Fonseca's avatar
Fonseca
New Contributor
5 years ago

COX is a fraud - they sneak new types of charges on your bill and if you are as busy as i am not looking at every simple bill detail, you will be robbed. I cancelled my cable and just kept internet 3 years ago. Returned the boxes and all and my company

COX is a fraud - they sneak new types of charges on your bill and if you are as busy as i am not looking at every simple bill detail, you will be robbed.   I cancelled my cable and just kept internet 3 years ago.   Returned the boxes and all and my company pays for my internet so i was none the wiser that they never cancelled cable and now that i called them and spoke to 2 representatives - who were useless and kept repeating the same thing over and over - they have billed me over $1500 during a pandemic and not willing to credit the account for the overcharge.   How can big business get away with this?   It's time to change services all together.  Everyone should know the FRAUD cox cable is!   The other Fraud trick they do is call something a bundle to get you in to a lower price and then it expires, and there is no way to know it did and then the jack up the price  knowing they will get you paying without notice.  Has this happened to anyone else.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    You returned your Contour box but Cox didn't terminate your cable-TV service?

    You should file a complaint at your state Consumer Protection Agency.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.