Forum Discussion

DoubleDAZ's avatar
DoubleDAZ
New Contributor III
4 months ago

Cox and Future Cable Card Support for TiVo

Hi. I have the new tuning adapters and TiVo is working fine. What I’d like to know is are there are any changes coming relatively soon that will disable cable cards altogether and render TiVo useless...
  • DoubleDAZ's avatar
    DoubleDAZ
    4 months ago

    Thanks for the quick reply.

morbid's avatar
morbid
New Contributor

Well this is interesting, Cox disabled my Cable Card and TV Tuner in my Tivo. No Tivo for me, so if Lisa is saying no Cox didn't disable Tivo's why is mine.

DustinP's avatar
DustinP
Moderator
3 months ago

Hello morbid, I'm truly sorry to hear you are seeing your Cable Card service has been disabled. We want you to remain connected. Cox has been alerting customers to swap out their legacy tuning adapter for the Vecima Tuning Adapter. If the equipment hasn't been swapped, then this may have caused an issue impacting the cable card service. If equipment wasn't swapped and you are looking to have this done, then you may reach our Digital & Specialty Contact Center by calling 1-844-251-2673 M-F 8am-11pm (ET), Sat 9am-9pm (ET), Sun 12pm-6pm (ET) where arrangements can be made to have a Vecima Tuning Adapter mailed or possibly schedule a technician visit.