Forum Discussion

RMiranda12's avatar
RMiranda12
New Contributor
5 months ago

Contour

I was told by Cox that I needed to upgrade my cable boxes which were working fine.  We were given the Contour boxes and they have been nothing but trouble.  At least 2 or 3 times a day we have to reboot the boxes.  When we try to watch Netflix after about 20 minutes the television shuts down. It’s very frustrating.  

  • CurtB's avatar
    CurtB
    Honored Contributor
    5 months ago

    Why were you told you needed to upgrade your cable boxes?  Was it optional?  Did they suggest you update or tell you that you had to update?  What did you have before?  How long did you have the previous cable boxes?