Forum Discussion

Vonrocky's avatar
Vonrocky
New Contributor
8 years ago

Contour TV Bill for Feb

Why has the TV charges for Cox Contour service gone up $30 since December?
  • Hi Vonrocky,

    I would be glad to review your bill to see why there was a $30 increase. Please send us an email to cox.help@cox.com with your name, address and the account details. Be sure to include the link to this thread. I look forward to hearing from you soon.
  • Pack45's avatar
    Pack45
    New Contributor

    Same here.  I assume Cox is just tired of nickle-and-diming us to death and decided to just start gouging.  This month, my Record 6 DVR service went from $14.99 to $19.50, and the sports and information pak went from free to $9.00.  They also continue to make subscribers by upgraded or multiple options to get channels obviously viewed together - I get Food Network, not The Cooking Channel, and Animal Planet but not Nat Geo Wild.  I'll be emailing as advised, too, only because they sent out the bills by email on Saturday so nobody's home at Cox to field the irate questions.  19 pretty pleasant years with Cox about to go down the tubes.

  • MarkM1's avatar
    MarkM1
    Former Moderator

    Pack45,

    We do not want you to feel this way about your service. As soon as we receive your email, we will be able to investigate what has gone on with your service at that time. We hope to get this issue resolved for you as quickly as possible.