Forum Discussion

gaogi's avatar
New Contributor
6 years ago

Contour Slave Box Reboots Every 13 Minutes

Just got Contour installed yesterday and the slave box in my bedroom constantly reboots.  I started to take note of it to see if there’s a pattern, and noticed that it would turn off every 13 minutes, on the spot.  It would take another 5 minutes before I see the welcome screen.  When it turns off, I can’t turn it back on with the remote or the power button on the box.  I would need to unplug the power and plug it back in, or wait 5 minutes for it to turn back on by itself.  The box is placed on a shelf, not enclosed, so I don’t think heat is an issue.  This is very annoying, especially when watching sports.

2 Replies

  • Bruce's avatar
    Honored Contributor III

    If it's a 13-minute cycle of reboots, it sounds like something in the box is corrupt.  Either the update is corrupt, the firmware getting the update is corrupt or the chip is corrupt.

    I wouldn't bother troubleshooting but instead exchange the box.

  • XavierB's avatar
    Former Moderator
    Hi Gaogi,

    Thank you for contacting us. This doesn't look good at all. I would like to take a closer look at the signal going into your home. Could send us an email at with your full address and the primary name on the account.

    Cox Social Media Support Specialist