Forum Discussion

mac71's avatar
mac71
New Contributor
7 years ago

Contour remote

My Conotour remote goes out every evening between 430pm and 9pm. Everything freezes up, TV stuck on whatever channel I am on, keep getting message saying cannot connect. I have to reboot box to get remote to work, but it goes out again after 3 or 4 minutes! This only happens at night, everything fine all day long. I have gone thru 2 cable boxes in a week and problem still exists! Anybody have any ideas as to what's going on?

Contour 2
  • StephanieS's avatar
    StephanieS
    Moderator
    7 years ago
    mac71

    I don't think I've heard of this sort of an issue before! Please send an email to: cox.help@cox.com and include your full address so I can see what troubleshooting steps have already been taken and what we can do from this point forward.

    StephanieS
    Cox Support Forums Moderator