Contour remote lags
I recently switched to Cox from a satellite provider. I wish I hadn't. The delay and lag using the contour system is horrendous. You have to press the buttons on the remote several times, wait betw...
Forum Discussion
The delay/lag is annoying but eventually goes away.
I connected Contour in Spring-19 and there was no sluggishness with the remote. About 6 months later (Oct), however, it started responding like Jell-O. I shared on the Forum but Cox had no expertise.
https://forums.cox.com/forum_home/phone_forum/f/phone-forum/24075/call-history/92742#92742
My guess is Contour is either installing an update or CRC-ing after an update. This mysterious process lasted 2-3 days and eventually cleared. Then 10 days later, the sluggishness returned and lasted another 2-3 days. Again, it eventually cleared and I haven't experienced it in 4 months.
Again, best guess, it's a once or twice process which eventually completes. Kinda like a Windows Service Pack update.
Tech support shared with me that the remote works on a 2.4ghz Bluetooth connection and that other Bluetooth device could interfer. And, to be directly in front of the box. Either way, it is a poor design. I don't know too many families that sit right in front of the box. Not a typical room layout in my opinion. Thanks for the insight though
Unless Contour is designed with Bluetooth v1...I don't see interference an issue.
Zigbee would be a different story but you could try changing the channel of your WiFi. I'd wait a few days to rule out my update theory.
So Almost... does the Remote now working and how far away must you be for it to stop? Mine works pointing up to the ceiling 15ft away. Did it start working yesterday and maybe you could check the firmware version that I listed in my above post under the "About". Post some of your values along with hardware types. Hardware differences could be a cause but as Bruce said...the problem goes away. Bluetooth interference could be a longshot, but not sure since in my case, the cell phone and my car are the only thing bluetooth connected.
I'm running the lasted software. I sure about 16 to 18 feet away from the box. Line of sight is direct or just a small able depending on where I sit. Will check the wifi channel and go from there.
This lag isn't everyone, but enough that it makes us question and get annoyed with the setup. Thanks for the suggestions
- @Almostsane1, at this time, I feel it is best to send out another service technician. The issue could be related to inadequate signal or even an issue with the equipment itself. To schedule a service appointment, please email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
Almost...I see you mention Wifi in your comment. What model Remote and DVR do you have? Mine is the XG1-A and XR11-RF remote. Cox now has a DVR for wireless connection....maybe the DVR signal back to the COX hub is a problem too.
