Forum Discussion

cojo31's avatar
cojo31
New Contributor
7 years ago

Contour box won’t delete old recordings

I recently moved and anything recorded prior to moving I cannot delete. Once I scroll to the show and click d it ask to delete now. Once I click it reads an error code. I’ve restarted the box from the remote and still nothing.

  • ColleenD's avatar
    ColleenD
    Moderator
    7 years ago
    Cojo31, This is a known issue which affects some customers who transfer equipment from one account to another during a transfer of service. Your DVR will need to be replaced. You can swap the DVR at your nearest Solutions Store, email us at cox.help@cox.com to schedule an appointment or call the support number, which can be found on your printed statement or at www.cox.com/.../contactus.html. -Colleen