Would be nice if it was something simple like that! I keep manually rebooting as well as rebooting by the contour settings via remote. I am now trying the Cox Anywhere app to try rebooting but really don't think there is any real difference in how it gets rebooted. About to do a *** rain dance around the thing! So annoying and aggravating for sure!
Rebooting, resetting and re-provisioning are different troubleshooting processes.
You could log onto your Cox account and reset your cable box. Resetting reloads the software. If it still freezes, you could call Cox to re-provision your cable box.
It sounds like its failing an update process.
I'll keep my fingers crossed that it's something simple.
