Tired of unwatchable programs
Tonight I was trying to watch Clerks on 247 NEXTHD. It was not watchable. When it did play it often was in blotchy mode. It even BACKED UP and repeated something from several second ago.. Last week I was trying to watch a World Cup repeat on FS2. You couldn't follow the ball, or the play, because it stopped every few seconds. I've had this service for a couple of years now and this is a new problem.
I'm in Las Vegas and channel 6 (CW) and channel 12 (MYTV) are not correct.
Cox cable is sending over the wrong channels for CW (6) and MYTV (12) I have called them 2 times and had a tech come to my home. They know nothing about this. All of my neighbors are having the same problem too, so I know it is a Cox cable network problem. Does anyone know anything about this please? This has been going on for about 4 days now. 3 tvs have cable. 2 cable cards (tivo) and 1 mini contour box. All of them are getting the wrong channel. For CW I have a few shows that record, and they actually are correct when it records! BUT in the afternoon if I try to go to CW (6), it shows me Comet channel. MYTV (12) was showing a news channel the first couple days and then a sports channel the last couple days.
Why does Cox shrink the picture on some of the TV channels?
So I noticed Cox seems to zoom out or shrink some of the TV stations that they rebroadcasts, like CHARGE! and LAFFNetworks. If I watch them on my TV OTA with HD antenna, the TV shows have the black bars on the sides to emulate the old 4:3 ratio like it should be. But if I switch the TV output to the Contour box and switch to channel 94 (LAFF) or 109 (CHARGE) it will have black bars all around the top, sides, and bottom and the picture zoomed out so it's harder to see. Why does Cox do that? Or do I need to make a change on the Contour settings somewhere so it looks like it's does on the OTA? Thanks.
Why do you refuse to add the One America News Network (OANN) to the Cox Channel Lineup?
There have been numerous requests over the span of several years to have OANN added to the Cox channel lineup, One of the most requested channels on this forum. And even so, aside from the ‘robotic’ responses given to every request on this forum for the past several years, Cox ignores these requests and appears content to continue ignoring our requests. It seems Cox Cable feels they are doing well enough that they have no need to satisfy nor to even bother to communicate their intentions to a large number of customers requests. I must admit, given the absolutely horrendous quality and performance of Cox’ “Wall to wall” internet service I would have thought they would attempt to focus more attention on their ‘adequate’ Cable Service. I spent the first 6 years in my current home without Cox services, I decided to give them a chance but I can’t say I am terribly satisfied. Even though the ads and website seem toencourage customer suggestions and input,it doesn’t seem Cox is very concerned at all about customer input or satisfaction.Problem Canceling Services.
I called cox yesterday afternoon because my cable and phone service just came off of a seasonal hold. When i saw that my bill had jumped from $240 to $386 i had enough. I called to cancel the cable and phone service and was going to keep the internet; i stream everything online anyway . The customer support person talked so fast, on top of the fact that i have hearing issues, i could barley understand him and he kept putting me on hold. So; Instead of doing what i had asked to begin with and cancel the phone,which i don't even use anyway, and cable which i don't watch. He put me on hold again and placed both services on another 9 month hold. Come November it they will have been on hold for 18 months and i will be charged for the hold on both services every month. Then when he came back he acted like there was nothing he could do about it because it was already put on the seasonal hold. #1 i said clearly that i couldn't afford $386 because i am on a fixed income. Now when it comes off of seasonal hold again it will probably be even higher. Even if it isn't i still CAN NOT afford that much. I have more priority bills to deal with. #2 Cox reps need to slow down and allow THE CUSTOMERS to talk and what they are politely asking them to do. I do not appreciate being strong armed into keeping something that I AM NOT going to use! I don't know if they are trained to do things this way or what but that is wrong. #3 There needs to be a way that we can manage (cancel,Change) our services through out online accounts. I don't mind paying for cox services because they still beat most other competitors but they need more reasonable prices. Stop the high pressure sales. I would consider keeping the cable and Internet if they worked with me on the price but i still want to cancel the house phone. I don't even have a physical house phone. Everyone i know uses my cell (Text) and email because of the hearing issues i have. So what exaly is cox going to do about this?
