Contour and Paramount+
Why is Cox advertising Contour being able to support Paramount+ yet there is NO WAY to apply the TV code to a website activator??
Forum Discussion
Why am I getting commerical when I have the Premium Service. I do not mean a few but 5-6 minutes of commercials every 15 min.
Hi 25 Yr, according to the Paramount+ Support website (help.paramountplus.com/.../Why-am-I-still-seeing-ads-when-streaming-video-on-demand-with-the-Commercial-Free-plan), the majority of Paramount+ shows are ad-free. However, select shows do have promotional interruptions (a brief break in programming to let you know about other Paramount+ shows), and live TV will include commercials. -Becky, Cox Support Forums Moderator
Nope. My wife got 4+ minutes of commercials in the midst of The Good Fight, in addition to the one ad at the beginning. That is not a brief promotional. It is full-on ads. We get no ads (except maybe a brief promotional) when watching Paramoumnt+ on iphone or computer. We are paying for Paramount Premium, which is what we get on other devices, but getting Paramount Essential on Contour. Something's broken.
"If you’ve recently upgraded your plan to Premium and are still seeing commercials (outside of live TV, the programs listed below, or one preview), please try signing out of your Paramount+ account and signing back in."
You can also clear your cache in Contour.
What ads are you seeing in the midst of the shows? Are the ads Paramount or dish soap?
When I watch Paramount Plus on their app via another device there are no commercials because I pay for premium. When I watch via the app on Countour I get commercials. And a lot of them. Why?
- Hello @Tobi Flenderson
I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum ModeratorHi Crystal,
I just wanted to chime in that I also have this exact same problem. I've emailed support as mentioned above and am waiting back for a response.
In the meantime and knowing that support responses can be glacially slow, I thought I'd try clearing the cache on my Contour 2 box. How would I do that? I can't find anywhere in the settings section of my Contour 2 box to do this?
I did try logging out, resetting the DVR, and logging back in (multiple times) but to no avail.
Help!
