Contour and its remote are way too slow

I had to upgrade to the new Contour system a few months ago. Like so many other customers I have also noticed the slow response time when clicking through the remote control while interacting with the contour box. Sometimes you have to click the button multiple times to get a response, scrolling through the channel guide is really slow at times. I thought there was something wrong with my new box and the remote. I called Cox and they sent a technician and he put in a brand new Contour box and a remote. Same exact behavior. I strongly believe there is something fundamentally wrong with the Contour's technical design and its affecting its performance. After all Contour is essentially a computer and not a well designed one. Cox needs to address this issue since there are so many customers that are complaining about the same exact issue and we are all being charged quite a bit for this service.