Forum Discussion

kittymom's avatar
kittymom
New Contributor
7 years ago

Contour 2 Software Glitch

I am disappointed with our experience after upgrading to the new Contour 2 record-6 DVR and voice remote. At first, we thought it was going to be really nice, then after the first day, we realized th...
cisco
Contour 2
contour dvr
CoxDoesntCare
  • JonathanJ's avatar
    JonathanJ
    7 years ago
    @kittymom

    I apologize for the experience and would love the opportunity investigate your concern. I completely understand your frustration as sometimes there are situations that are not handled in the best possible way. If you somehow find the willingness to email our team, please send your account details to cox.help@cox.com.



Corgi's avatar
Corgi
New Contributor
7 years ago

good move getting another box.  If it is the Arris box, which has the white clock digits on the left and the power button blue light on the right, you video and audio settings should always stay the same.  The Cisco 9865 models are the old Contour boxes which have the Contour 2 software loaded on them, some of these boxes change the settings, some don't.  The Arris box is the best box to use.