Contour 2 resolution and audio settings

Glad I found this thread... now I know I was not imagining it!

Nobody at Cox will acknowledge this widely-reported problem. Maybe they are gaslighting me. ;)

I did not have this problem with my CMX013, but it had picture freezes, and they replaced with a GSX9865. Went through a comical/tragic series of service calls, where I was brought another GSX9865, then promised a CMX013 on multiple occasions, but they kept coming out with GSX9865s that of course act exactly the same way.

Finally was promised that the Hillcrest store had CMX013s, and rep said the store personnel confirmed with eyes on the box.

Went to the Hillcrest store, and ... needless to say... they did not have any CMX013s, and claimed they don't use that box any more because it is "unreliable".

I gave up and left the box at the store and cancelled my TV service. I still have Internet. $104/mo not cheap but at least I'm no longer paying for cable and got an OTT service for much less. Shopping Internet. Nobody even bothered to try to sell me Gigablast, which I guess I can get in my location now.

Update: speaking of resolution... went out and got a Mohu Leaf 30 antenna today at Target for $29.99. $10 off, though same price as everyday at Amazon, but wanted to try and take back if it didn't work out. All I can say is WOW WOW WOW! 35 local channels, with the antenna sitting on the floor under my sofa. All perfect. WAY better picture quality than cable. I'm in a concrete building at the N. edge of downtown (Cortez) and was skeptical about over-air reception. Now I just need to get one of the inexpensive over-the-air DVR boxes (there are ones to record 1,2,4 channels at a time) and then I have my time-shifted local news back, and with a better picture to boot!

Thanks, Cox, though for the excellent internet service (and I mean that - Cox manages bandwidth like nobody else and constantly splits nodes to keep up) that I can now use to go OTT. And thanks, as well, for your arrogance and abysmal internal communication, without which I would never had made the wise and economic decision to cut the cord. 

cejack4: it seems that they simply will not give you an Arris box any more. If you get to the right person, you will get an admission that they exist, and they will even "order' one for you, and even "locate" one for you in a store but you won't ever actually set eyes on an Arris box. They will just hand you another lousy Cisco box. For the most part, though, you get "no, Arris is a cable modem".