Contour 2 resolution and audio settings

Bruce

The Comcast thread is the one I was referring to and to be honest, I didn't realize it was 2 years old. I did notice that the Contour 2 box is made by Cisco.

I guess one could argue the difference in quality between 720p and 1080p (when receiving a signal in that format). For the size of our TV (46) and the size of the room (fairly small) there is a noticeable difference. I admit, it could be subjective when discussing in a forum. 

We previously had Cox service that was turned off almost 10 year ago and the line has been sitting dormant since. The installation tech that installed our gear a few weeks ago was great and accomplished a line quality test that showed some degradation, possibly due to moisture. A line tech came out after Christmas and ran a new line from the nearest junction box to the house, since conduit was already there, it was a quick and easy replacement.  

I have turned Anynet+ off on the TV. This had no effect on the preferences changing overnight. 

I did disconnect the optical and HDMI cables going to the Contour box coming from the TV and audio before going to bed last night. This morning I plugged them back in and my audio and resolutions settings still reverted overnight. That seems to tell me the TV and audio receiver are not the culprits. 

I can turn all three devices (Contour/TV/Audio) off and on multiple times during the day/evening and the preferences remain as I selected. 

I did take note of the following info from our Contour box:

Release Version - xappl-XRE.81P5

XRE Server Version - 1.81.05 11/28/2017

XRE Protocol Version - 2.8.0

Receiver - Native Version: 2.14.0

STB Version - CS011AN_2.14p3s1_PROD_sey

Not sure if one of those is referring to a firmware version or not. I did quick search online but was unsuccessful in trying to see what the latest versions of software/firmware are for Cox Contour 2. Guess I will be making a call as you suggest to ensure I'm running the latest version(s).