Contour 2 Remote issue
I have had the new contour 2 for over 6 months & it's been great but the last 2 nights the response time of pressing any buttons on the remote has taken over a minute to respond at times. I thought i...
Forum Discussion
DannyS said:When the cable guy was at our home he told me to change power off in 4 hrs. to 0 hrs. because of a software issue lots of people were having but since then this problem continues of the remote not communicating with the cable box or really slow & also when it happens the red record light goes off even though it's still recording. One time it seems like taking the batteries out for a few sec. worked once. At night when I am done with the tv I go into power saver to turn it off, is this causing the issues? the cable guy said our signals were all fine it is happening on all 3 boxes, not sure if all remotes are bad.
Hello, It appears currently that the receivers are not responding which could be the root cause of this issue. We see you have not scheduled an appointment yet. Please reach out to us at cox.help@cox.com when available and we would be happy to arrange an appointment for you at that time.
