Forum Discussion

MoodyPing's avatar
MoodyPing
New Contributor
7 years ago

Contour 2 Power Preferences

Looking at the power preferences on my contour 2 box (HD, not dvr) it says I can instantly power down the box by pressing the all power button on my remote. When I tried it, it only powers down my tv and soundbar. Even unpairing the remote and putting it back in IR mode doesn't power down the box. What can I do to power down all my devices at once including the cable box as the old boxes used to power off was well.

Also, is it possible to downgrade to contour 1 as the box also powers off with the tv?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi MoodyPing, the function of the Power and ALL POWER buttons on Contour 2 remotes varies between host and client receivers. A Contour 2 receiver that is powered down is actually in Power Save mode. Learn more about the power settings for Contour 2 receivers at http://bit.ly/C2Power. I believe downgrading to Contour 1 is an option at this time. -Becky, Cox Support Forums Moderator
    • MoodyPing's avatar
      MoodyPing
      New Contributor
      7 years ago

      Well my box is just an HD box (XG2) and how can I downgrade without having to pay a 20 dollar fee for shipping or by going to the store as I am far

      • CarolLM's avatar
        CarolLM
        Former Moderator
        7 years ago
        Hi MoodyPing, we can help you with that. Please reach out to us via our Facebook page, your Twitter page, or email us your information to cox.help@cox.com. We'll review your account and go from there. -Thanks, Carol