Forum Discussion

Bflynn65's avatar
Bflynn65
New Contributor
8 years ago

Contour 2 box keeping resetting the resolution to 720p?

I have a 4k TV, but the contour box keeps setting my resolution at 720p despite the fact that I have repeatedly set it to 1080p. I suspect that it is happening after the box resets during the nightly...
DustinP's avatar
DustinP
Moderator
7 years ago
Phomie,

We certainly want to help pinpoint the issue, especially if unplugging the power and verifying the coax connections to the receiver and the wall haven't resolved the issue. We may recommend replacing the receiver at a Cox Solution Store, if not reserve a technician appointment to diagnose the issue. If the receiver is replaced, then that would result in all recordings being lost.