This stuff is getting old. Only had COX Contour for a couple of months, worked great for the first month then the problems started. My Contour frequently asks me to name the box when I first turn it it on. Already named it "Living Room" too many times to count. And when I do name it to get out of that screen, it names it "Living Room 2", since it had the original name in there somewhere.
To tried avoiding this by turning "Power Saver" off. Unfortunately, the box "resets" itself to default during the night, putting power saver back on and also resets the video from 1080p60 HD back to 720p HD.
I could almost live with these minor inconveniences, but that is not the worst of it. The guide constantly freezes while scrolling, making it a major hassle to record shows. And when the guide freezes all you can wait 5 or so minutes before it will even allow you to exit. Meanwhile, you can't even watch what is on at the time because it's blocked by the frozen guide.
And too make matters worse, the Contour menu where the saved shows and settings are also constantly freezes up.
I have not contacted tech support because I already know the usual hoops they will make me go through. I have already tried everything they will make me do again anyway. The only thing I have not done is to call them and try to reset the box from their end, but from what I have read in other posts, this has not helped others with similar problems. Of course, the next step will be "replace the box" and lose all the recordings. I'm sure the techs are aware with either a firmware our hardware problem with these Cisco boxes, but are not allowed to admit to anything.
Due to the bad experience I'm going to join millions of others and "cutting the cord" and the high priced cable bill for something that will work right. Getting a 4 channel OTA DVR and one of the streaming services that has all the channels I watch.
