I'll be shocked if Tier 2 solution isn't , "Let's trade you out to a new cable box. Oh, and you'll lose all the shows that you have recorded on the prior cable box."
Trust me - there is nothing they can do with that existing box unless they actually have a new firmware update that will finally address this on the Cisco version boxes and prevent it from reverting back to 720p and stereo.
They'll make you jump through a bunch of hoops and tests when the most knowledgeable techs and engineers know there is nothing you can do but try to migrate away from the Cisco boxes that have this problem.
-cejack4
