Contour 2 box - C2XG1HOSTDVR
How did this all start, well 3 days ago I went to my Contour 2 box to watch a recorded show and found out that after a nightly reboot of my device all my schedules, and recorded shows were completely...
Forum Discussion
Oh my.... I've having problems with my box too. When watching my DVR recordings the tv goes to a black screen for 3-5 seconds. It happens constantly. I learned last night that I could rewind and then what was missed would show. Problem is... It happens 3-5 times during an hour long show. Doesn't happen on the other 3 tvs. And I'm a new customer. Got Cox on November 29. They're coming tomorrow. They better not charge me $100 service call‼️ If so, I'll file a complaint with the a FCC because it has not worked since I went with Cox. I thought it might clear up. But NO...
Hello, please let us know if you have any questions and/or issues with the service after the tech visit. We want you to be able to enjoy the service that you are subscribed to.
I'm not very optimistic. I think I need a new box. I checked all the connections. Unplugged and plugged back in. Maybe a new HDMI cable. But it needs to be fixed without a service charge because it has never worked.
I have had this issue the past few weeks. I have the contour 2 box that keeps recordings on the box, not the cloud. Recently when watching recordings, the screen freezes, and after a short while I am kicked out of the recording. Even worse, when watching recorded football, it freezes a while and then goes to live! This reveals the score of a recorded game I am watching!
Today, my main box and satellite box don’t work. Tried everything. Worked with cox assistance that just told me to do everything I already did. Have to replace, but they no longer support non-cloud boxes! I tried cloud based a few months ago and it was a HORRIBLE experience. Very slow with regular commands, but horrible on DVR playback.
Hello michaelgarry
I can see how frustrating it would be to get kicked out of a recording to the live content and see the score like that and then have your boxes stop working. I'd love to help. Please email cox.help@cox.com with your full name, complete street address, a description of the trouble and a link to your forum post.
This comes up as an invalid email address on gmail.
