Hello fsgm2011,
We can install our Contour 2 product in homes that have RG-59 cabling. The home would need to be tested by the tech and if the lines fail testing which may be what occurred that day, but we can install new RG-6 lines into the home. Being on the second story the only way we would install them would be to come up the side of the home and thru an exterior wall into the room needing the cable outlet. If you need or would prefer the line installed into the walls internally where they are not visible from the outside or need to be installed in an interior wall in the home. An option would be to have this work contracted out to install the RG-6 cables and once installed. Contact us to perform the install after that.