Contour 2 Amazon Prime Video Problem
We have been a Cox customer for over 25 years. We have had Contour for a long time. We have watched video content on Prime Video for years. About 6 months ago, we started encountering a problem where the video freezes up, and then either one of two things happens: 1) it freezes for about 3 minutes and then kicks back out to cable tv or.... the most common occurrence is 2) it freezes for about 3 minutes, we get an error message" Sorry there seems to be some trouble. Please tighten your cable connections, and then restart your TV box. This can often fix common issues. RDK-03033". Then the cable box/DVR automatically reboots itself after several more minutes. We try to watch a video again, and it happens again. Every. Single. Night. Every. Single. Night. Over. And. Over. Again. Every. Single. Night.
We have a second problem when watching regular cable tv. It gets stuck, and will not accept any input. Then the cable box/DVR reboots.
We have replaced the DVR 3 times. We have called technical support sooooooooooo many times over the last 6 months at 877-269-2778 and talked to many different customer service reps who give us many different reasons why this could be happening, but all reasons are NOT Cox's issue. It's the surge protector. It's a lack of a surge protector. it's the wrong surge protector. It's Amazon. It's an outage happening that is not even affecting me. We ask for what error code 03033 means, and no rep can tell us what that means. Then amazingly, the customer service rep disconnects. Every. Single. Time.
When we replaced the cable box/DVR the third time, the Cox Solutions Store rep told us that if we continue to have problems, to call 877-269-2778. There is no one who can help us. We have wasted countless hours on the phone and in store for the last 6 months.
We have no resolution. We have no where to go. There is something wrong with Cox' Contour service. We pay hundreds of dollars for cable, tv and phone. And the cable is not reliable. I am hoping that the forum experts have a quality response to FIX THIS. Please help.