Contour 2 & Netflix
I have a Contour 2 box connected to a Samsung SmartTV and a Contour satellite box connected to an Insignia (Best Buy) TV. When I watch Netflix via the satellite box on the Insignia TV, everything i...
Forum Discussion
Hi OldMainframeGuy, I asked about a splitter because the signal to each of your devices is slightly outside of our preferred specifications. If the splitter is outside your home, I suggest we schedule a service call so an on-site technician can replace the splitter and resolve any other the signal issues. If the splitter is internal, and you'd prefer to replace it on your own before scheduling a service call, that's fine, too. Even though we've had a handful of complaints regarding Netflix picture issues (via Contour 2), the starting point for each case is to ensure the signal level to the affected device(s) falls within our preferred range. My team can schedule a service call for you, if you like. Email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
Becky: The splitter is internal and it was installed by the Cox technician who installed my phone modem. Formerly there was a different splitter and filters; he removed all of that. Would Cox install a different splitter or some sort of signal booster?
Rob
- OldMainframeGuy,
The tech will install a new splitter if that is needed. They will have to see where the issue is coming from to determine what is needed to resolve your issue. Let us know by email when you would like to have a tech out to look into this for you.
Mark M.
Cox Support Forums ModeratorMark: When the new splitter was installed (along with my new phone modem), I still had the older Cox Motorola DVR and digital gateway hardware. Would a Cox technician now install a different splitter because I've since converted to Contour 2 hardware?
Rob
- @OldMainframeGuy
The technician will make any necessary repairs to ensure that adequate signal is reaching all installed devices.
-Chris
